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Technical Issues

  1. What should I do if the connection is unstable?
    You can try the following:
    • Close other web pages or applications that may have taken up the bandwidth;
    • Bring your computer or mobile device closer to the WiFi router or access point in your room or current location;
    • Turn off the video camera temporarily;
    • Switch to a LAN cable network instead of a WiFi connection if available;
    • Use a stable WiFi network for wireless connection

  2. I failed to connect to the HKU network from overseas and could not log in to the online session. What should I do?
    Please follow the instructions given by the Information Technology Services (ITS) to set up the HKU Virtual Private Network (HKUVPN) to access the campus network services when you are outside the University network. For the configuration procedures, please visit HKU ITS website.

  3. I accidentally closed the online meeting window. Can I still rejoin the session?
    Yes, you can re-enter the same online meeting. To attain the online meeting information, you may log in to the Booking System and check “Tutoring Bookings”.

  4. The Peer Tutor/Tutee is having trouble seeing or hearing me during the practice session. What should I do?
    You and your Peer Tutor/Tutee may first check the connectivity. Try switching to the locations where the connection signal is strong and stable. Otherwise, you may have to consider switching off other browsers, applications, or the video camera on Zoom or Microsoft Teams for better connections. 

    If you have another device on hand, you can quickly switch to the device to continue with the tutorial.

  5. I experienced technical issues and my Peer Tutor/Tutee has already left the online meeting. Is it possible for me to inform my Peer Tutor/Tutee that he/she can re-enter the meeting?
    You may not be able to contact each other before the first tutoring session. Hence, you are strongly advised to log in to the online meeting platform at least 10 minutes before the tutoring session. Preparing a second device as a backup plan is also an option so that you can quickly respond to technical failures.